---
title: "Quick Reference"
url: "https://kb-co.credentia.com/en/article/quick-reference"
language: "en"
last_updated: "2025-12-31T05:15:18.973Z"
---

# Quick Reference

Quick reference guide for essential information on the Colorado nursing assistant certification exam

### Credentia Registration and Scheduling Services

Colorado NNAAP®  
1025 Greenwood Blvd.   
Suite 401   
Lake Mary, FL 32746 

Monday - Friday 8:00 a.m. – 11:00 p.m.  
Saturday 8:00 a.m. – 5:00 p.m.  
Sunday 10:00 a.m. – 4:00 p.m.  
(Eastern Standard Time)

### Create or Log into Your Credentia Platform Account to:

-   Change your current address and phone number
-   Submit Correction Form to update name, date of birth, or social security number before your exam has been scheduled. 
-   Obtain and submit an Examination Testing Application. 
-   Check Testing Application status. 
-   Find test sites and availability. 
-   Schedule, reschedule, or cancel an examination. 
-   View exam details such as examination type, scheduled time, date, and location. 
-   View Score report. 
-   Submit and review a Grievance application for completed examination.

### Contact Customer Service if:

-   Problem occurs when creating Credentia Platform Account. 
-   Did not receive activation link. 
-   Problem occurs when applying an assigned voucher code. 
-   Testing Application Issue. 
-   Received an error message when scheduling examination. 
-   Score report not viewable in the Credentia Platform after 24 hours. 
-   Call (888)-204-6249.

### Colorado State Board of Nursing 

1560 Broadway, Suite 1350 Denver, CO 80202   
Email: [dora\_nursingboard@state.co.us](mailto:dora_nursingboard@state.co.us)  
Phone: [(303) 894-2430](tel:(303) 894-2430) 

Monday - Friday 8:00 a.m. – 5:00 p.m.   
(Mountain Standard Time)

### Contact Colorado State Board of Nursing to: 

-   Clarify information about the Registry (certification) 
-   Obtain information regarding endorsement from other states
-   Obtain information on continued certification on the Registry (renewal) 
-   Apply online for certification by endorsement or reinstatement at: [dpo.colorado.gov/Nursing/CNAApplications](https://dpo.colorado.gov/Nursing/CNAApplications)
-   To apply for certification by endorsement or reinstatement, if expired less than 2 years; or to obtain a paper application use eligibility route E8, but you may reach out to DORA for information on the requirements.
-   Change your current address or name after certification
-   Apply for certification after surrender or revocation 

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