Exam Day Online

Prepares candidates for the procedures and expectations on exam day for the NNAAP Online Examination in Colorado

You can take your Written/Oral exam from home or work through Credentia Online proctoring. A live proctor (someone who supervises the test) will securely monitor you through the webcam on your workstation. Online exams also offer you more scheduling flexibility than test center exams to fit with your schedule.

Visit https://www.credentia.com/online-exams/ for information on what to expect and how to best prepare for your Online exam. We also recommend that you click on the “Policies & Procedures” link on this webpage to review the exam rules and procedures.

What You'll Need

The right computer – a desktop, laptop or Chromebook with a single monitor (no smartphones or tablets). Visit www.credentia.com/online-exams to view or download system requirements.
A private room – if you don’t have access to a private room, check with your training program or local library for availability.
A mobile device – the proctor will need to see all around your exam area with a 360-degree room scan. Please be sure you have a smartphone or tablet (Apple or Android) that can do this using our free app.

Before Exam Day

Run a system test – make sure to do the required system test and exam simulation before exam day. Visit www.credentia.com/online-exams and select the “Run System Test” button.
Find your testing space – you need a quiet area in your home or office to take your exam
Get your ID ready – you are required to have two (2) forms of official ID with a signature (one must be a photo identification). Photocopies of identification will NOT be accepted. Examples of identification you can use include:
- Driver's license
- Social Security card
- Clinic card
- Credit card
- Library card
- State-issued identification card
- Passport
- Alien registration card

The name on your identification must be the same as the name you used on the application to register for the examination. If you do not have proper identification, you will not be allowed to take the test and your examination fee will not be refunded.

IMPORTANT: If you can’t take the test because of this, it still counts as one of your 3 chances to take the exam because you were not prepared — please have the correct forms of identification!

On Exam Day:
STEP 1: Prepare your testing space.

Quiet: no background noise and tell members of your household you are taking your test.
Well lit: proctors must be able to see you and your testing space well.
Privacy: no one else in the room.
Remove prohibited items: clear workstation area to expedite room scan.
Restroom/Beverages: use restroom and prepare beverages before exam.

STEP 2: Have your ID ready.

Have your government-issued photo ID with you.

NOTE: see list of proper identification in Proper Identification section of this handbook.

STEP 3: Prepare your computer.

Disconnect any additional monitors and close all other open applications.
Have your chargers (laptop, smart phone, or tablet) plugged in or nearby.
Use a wired internet connection rather than WiFi, if possible.
If using WiFi, we recommend at least 3Mbps and ask that other household members do not use the internet during your exam.
Disconnect any VPNs or firewalls if you have them.

STEP 4: Download the ExamRoom AI app.

Download the ExamRoom AI app to your smartphone or tablet and have your Credentia login credentials available (the username and password for your Credentia account). This app is required to complete a 360-degree room scan.

STEP 5: Check-in for your exam.

When to check-in: You can begin the check-in process up to 30 minutes prior to your appointment. Your onboarding agent will make sure everything is ready for your exam before introducing your proctor. Visit www.credentia.com/online-exams to view or download detailed check-in procedures.
How to check-in: Go to www.credentia.com/testtakers/al and click the “login” button. Once logged in, find your scheduled exam, and select the "Start Exam" button.