Policy

The following policies are observed at each test site.

Absence Policy 

Candidates who are late or absent from an exam may call Credentia within 14 days of the exam date to request an excused absence for the following reasons: 
• Illness of yourself or a member of your immediate family 
• Death in the family 
• Disabling traffic accident 
• Court appearance or jury duty 
• Military duty

A case number will be assigned and instructions provided for emailing supporting documentation. Candidates absent from or late to an exam who have not changed or canceled the reservation according to the change/cancel policy will not be admitted to the exam and will forfeit the exam fee.

Weather Emergencies 

The test will be delayed or canceled only in emergencies. If bad weather or a natural disaster closes the test site or makes it unsafe, the test will be delayed or canceled. If this happens, you’ll be contacted by phone and email with change details.