Appeal/Grievance Process

If you disagree with your score, you can file what’s called an appeal. An appeal is an explanation or reason for why you think your score was not correct. Examples of grievances include poor directions resulting in lateness, problems with site equipment, layout of exam delivery, or use of nonstandard equipment.

•All appeals and/ or grievances must be in writing and submitted through the online system. You must provide as much detail as possible. The appeal or grievance must be submitted within 30 days of your exam date.

After Credentia has received your appeal or grievance form, you will receive an acknowledgement of your request and your request will be investigated. For appeals, you will receive correspondence within four (4) business days. For grievances, the result of the investigation will be sent to you within 30 days of form submittal.

For details on how to submit an appeals or grievance, visit www.credentia.com/test-takers/co and click on “Appeals/Grievances” in the Resources section of the webpage.