Cancelling or Rescheduling your exam

Explains procedures for cancellation and rescheduling of the NNAAP Examination in Colorado

You can easily cancel or reschedule an exam online using your Credentia Platform account. Go to www.credentia.com/test-takers/co and click on “How to Cancel or Reschedule an Exam” in the Resources section of the webpage.

If you are unable to attend your test, you must call Credentia Customer Service at 888-204-6249, at least 9 days prior to your test date to reschedule or cancel your examination. (Saturday and Sunday and national holidays are not considered business days.

Written Exam:

Cancel or reschedule your Online Written (or Oral) examination at least 48 hours (2 days) before your scheduled test time.

Skill Exam:

Reschedule or cancel in your Credentia Platform account at least ten (10) business days before the test date (Saturday and Sunday and national holidays are not considered business days).

Note:

If you do not reschedule or cancel at least ten (10) business days before your test date, your fee will not be refunded and cannot be transferred to a new test date, and you may not give your test date to another person.
If you do reschedule/cancel in time, there is no penalty, and your fee may be transferred to your new test date. If your employer paid your test fee, inform them about missing the test or rescheduling. Let them know how you have handled rescheduling and when you plan to take the test again.
If you do not report to the testing location or to the online exam on the day or time of your scheduled test, you will be considered a “no-show” and you will not get your testing fee back. If you no show for two examinations your application to test will be removed and you will need to re-apply.

Rescheduling

You can now use your Credentia Platform account to reschedule your exam.

To reschedule your exam, you can do either of the following:

Go to www.credentia.com/test-takers/co and click on “How to Cancel or Reschedule an Exam” in the Resources section of the webpage.
If you want to reschedule by phone, call (800) 457-6752.

You can reschedule your exam one time and you must contact Credentia at least nine (9) business days before your exam.

Note: You should contact Credentia at least ten (10) business days before your skills exam.

Absence Policy

Candidates who are late or absent for an exam may submit an excused absence via Credentia Platform within 14 calendar days of the exam date for the following reasons:

Illness of yourself or a member of your household
Death in the family
Traffic accident or ticket
Court appearance or jury duty
Military duty

Your request must include documentation or verification for the cause of the absence.

For example,

If you are absent because of jury duty, you must upload a copy of the court notice.

In the case of illness, verification from a medical provider must be included in your request.

Note: Credentia takes approximately 3-5 business days to review. The decision of Credentia to approve or deny the excused absence will be final.

A case number will be assigned and instructions provided for emailing supporting documentation. Candidates absent from or late to an exam who have not changed or canceled the reservation according to the change/cancel policy will not be admitted to the exam and will forfeit the exam fee.

Refunds

Once payment of exam fees is received, NO REFUNDS WILL BE ISSUED.

Weather Emergencies

The test will be delayed or canceled only in emergencies. If bad weather or a natural disaster closes the test site or makes it unsafe, the test will be delayed or canceled. If this happens, you’ll be contacted by phone and email with change details.